Frequently Asked Questions

Find answers to common questions about our premium kitchenware and services

Are your products suitable for professional kitchen use?

Yes, our collection is curated to meet the high standards of both professional chefs and passionate home cooks, featuring commercial-grade durability.

How do I care for my carbon steel and cast iron pans?

We recommend hand-washing only and seasoning with a light coat of oil after drying to maintain the non-stick surface and prevent rust.

Do you offer warranties on electrical appliances?

All electrical goods come with a minimum 2-year manufacturer's warranty. Please check specific product pages for extended coverage details.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery in real-time.

Are your knives sharpened before shipping?

Yes, all our knives arrive professionally honed and ready for immediate use. We also offer sharpening tools to help you maintain that edge.

Do you ship international orders?

Currently, Sous Chef UK ships exclusively within the UK and Ireland to ensure the fastest delivery times and best local support.